FOLLOW THESE SIMPLE STEPS TO RETURN OR EXCHANGE YOUR ITEM(S):

1. COMPLETE RETURN FORM

If you wish to return or exchange any portion of your online order, please write problem on the simple page with your return shipment and send it on our given address or simply call us and inform us that you want to return or exchange.

2. REPACK MERCHANDISE

Please re-pack the shipment properly so that it wouldn’t get damage and send us back on given address.

3. SHIP TO

Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to the following address:

Consumer Returns Department.

Address is mention on the parcel you received

thestepstudio.com

Faisalabad, Pakistan.

Telephone Support :+92 3088344834 ( Between 10:00 AM to 5:00 PM  Monday – Saturday )

Email: [email protected]

Exchange or Cash Back

You can exchange product with any of our other articles from our website. If selected article amount will be less remaining amount will be sent back to you via Easy paisa or jazz cash, in case of higher value you have to pay upper amount when you will receive the product.

Note: 200 delivery charges will be applicable.

If you don’t want the exchange and wish to get the money back, then we can transfer you the amount via Bank transfer or Easy Paisa/jazz cash.

Note: In case of return order, 200 rupees service charges will be deducted at the time of refund.

please note that this process may take 3-4 working days.

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