FOLLOW THESE SIMPLE STEPS TO RETURN OR EXCHANGE YOUR ITEM(S):

1. COMPLETE RETURN FORM

If you wish to return or exchange any portion of your online order, please write problem on the simple page with your return shipment and send it on our given address or simply call us and inform us that you want to return or exchange.

2. REPACK MERCHANDISE

Please re-pack the shipment and send us back on given address.

3. SHIP TO

Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to the following address:

Consumer Returns Department.

thestepstudio.com

Faisalabad, Pakistan.

Telephone Support :+92 3088344834 ( Between 10:00 AM to 5:00 PM  Monday – Saturday )

Email: [email protected]

4.How will I get My refund?

There are two options for refund:

Coupon Code or Cash Back

You can get the refund amount by getting a coupon code equivalent to the amount you purchased. You can later on use that coupon code to buy anything from our website.

If you don’t want the refund via coupon code and wish to get the money back, then we can transfer you the amount via Bank transfer or Easy Paisa.

please note that this process may take 2-3 working days.

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